Returns

Our returns guarantee allows you to return the product for any reason within 14 days of receiving your package. Returned products must be in their original condition, unworn, unused, and unwashed, with original packaging fully intact and original labels attached to each product.

Please note that, as the customer, you must accept the original delivery. If not, and the parcel is returned to us, all associated expenses are your responsibility. Return and original shipping costs, additional duties, taxes, or any extra charges are to be paid by the customer and will not be refunded.  

You are responsible for the returned product until it reaches our facility. Any shipping charges incurred during returns are your responsibility. We recommend using a tracked and insured service; there is no compensation for lost packages.

Initiate a return

To initiate a return follow the steps provided in our returns portal here.

Send returns to

Vibeit Fulfillment | Returns

Opekarniska cesta 2c

3000 Celje

Slovenia

Contact: +386 31 777 277

fulfillment@vibeit.co

Need more help?

Email us at support@vibeit.co